Mickey7@lemmy.world to Lemmy Shitpost@lemmy.world · 4 months agoSmart methodologylemmy.worldimagemessage-square16linkfedilinkarrow-up12arrow-down10
arrow-up12arrow-down1imageSmart methodologylemmy.worldMickey7@lemmy.world to Lemmy Shitpost@lemmy.world · 4 months agomessage-square16linkfedilink
minus-squarevalkyre09@lemmy.worldlinkfedilinkarrow-up0·4 months agoI used to ask customers to unplug their modem, tell me were the pins on the plug all brass or did it have black tips so I knew which model they had. In reality I just wanted them to turn the damn thing off and on again
minus-squareLifeOfChance@lemmy.worldlinkfedilinkarrow-up0·4 months agoThis is a really solid solution. Everyone knows about the "did you turn it off and on again? " trope so instead of them pretending or what not you make them feel like they’re problem solving with you.
I used to ask customers to unplug their modem, tell me were the pins on the plug all brass or did it have black tips so I knew which model they had.
In reality I just wanted them to turn the damn thing off and on again
This is a really solid solution. Everyone knows about the "did you turn it off and on again? " trope so instead of them pretending or what not you make them feel like they’re problem solving with you.