This also happens within IT
It was pretty common in my workplace to find some piece of equipment that just randomly stopped working. A few times, the thing would start working normally again as soon as the chief came to see what the problem was. We started joking that the chief has some AoE buff
It’s the tech aura. The machines know not to misbehave in his presence because they know what happens to machines that misbehave. It’s especially effective on printers, because (as everyone knows) printers are sentient machines imbued with the spirit of a lesser demon, and therefore do experience proper fear.
That’s a good one, aoe buff haha
I call it the “IT guy effect” but would appreciate a better name
I always called it “tech aura.”
Technician Proximity Syndrome
I’ve seen that happen to techs from tons of different industries, and always giggle when they tell me that they now know how their customers feel because it wasn’t working until you showed up
So that’s what the TPS reports are?
For users that experience this, don’t be embarrassed. Your goal and IT’s goal is that the computer does want you need it to do. If its working now and there’s no problem, everyone’s happy.
Absolutely, when I was working tech support, I would be thrilled that I didn’t actually have to do anything and get credit for closing out extra tickets and with faster turnaround time because we all know management doesn’t actually check the tickets just the metrics.
It’s normal, we have tech support aura. A shame it only works in physical proximity tho
