I have a very feminine voice, and my customer service voice is even higher. In person though I look very masculine. So I get people complaining that the lady they talked to on the phone didn’t know as much as I do all the time. I am the lady on the phone.
I’d call them out every single time. I worked in food service/customer service (yay I can totally clean the kitchen, take orders, deliver orders, work the front desk and phones, process payments, fix mixups and upset customers, order necessary kitchen supplies/ingredients, and be the only one there in the evening for when it gets robbed, noooo problem!) and honey, they didn’t pay me even a fraction of what I needed to give a fuck. It was in a very affluent city in the states and I swear, the people on the poor side were much better decent individuals vs the absolute shitstains that expected everything on a goddamn silver platter, 5 minutes ago, every time.
It gets me all hot and bothered thinking about watching them stumble over themselves as they try to backtrack the words coming from their mouth.
There was a study on judges and parole hearings, and early in their shift they were much more likely to grant parole, and the closer it got to lunch time, the less likely they would grant parole.
After lunch, they were again much more likely to grant parole, but as the day wears on they are more and more strict.
Consider this an anecdote I am not going to track down the study to prove the great debate or anything I’m tired
I bet you could also see that theory in action by plotting how hostile a lammy users comments are over the span of a day haha
That’s been debunked. Or rather, it’s never been replicated.
Who knew? That’s what I get for believing the National Academy of Sciences! Thank you for correction.
I was going to argue with you for weeks for daring to challenge my claim, but then I remembered I am tired
As a two decade veteran of call centers I have had this happen to me.
Customers are always pissed the first time you speak with them. When I have to call them I do a quick first call and let them know its immediately being worked on, ask them if theres any other information that might be helpful and Ill get back to them when I know something, they are ALWAYS better to deal with on the second call.
I do this because I can always get off the first call with “Respectfully, I’m not customer service. I’m the guy who fixes the problems and the longer I’m on this call is time I’m not fixing your problem. Now I need to go and I’ll call you as soon as I have a resolution”
People just want to be taken seriously.
People just want to be taken seriously.
Had this experience yesterday. I called in to get an update and the first guy was a dry jerkoff who would cut me off in a condescending tone. The second guy said virtually the same thing as the first guy, but let me speak a bit and ask a couple of questions, and that made everything 100x better.
In their defence its also a lot easier for me because I’m not in a call center, my calls arent recorded and I dont have scripts or churn times to adhere to. Customer service in a call center must absolutely be someones definition of hell.
I’ve point blank said to customers things like “Look, I appreciate that you’re upset. Please believe me that I am upset too, because I have to go ask that idiot why he did what he did, document the conversation and I guarantee you the answer wont be a clever one” and “This is definitely our fuckup, not that I should use language like that with customers but ‘mistake’ just doesnt cut it”
So yesterday, they just phoned it in.
1st-day performance vs 2nd-day performance. 💪
they took their meds.
Yeah I was also a piece of worthless shit today. Thinking about changing that today. Maybe tomorrow.
Life as tech support be like
